Horsewood Official Website › Refund policy
Horsewood Refund Policy: Sixty Days, Counted From The Purchase
Horsewood orders carry a sixty-day refund window that starts on the date of purchase, unless the seller prints a longer one. Return any remaining bottles, empty ones included, to the New York returns address with tracking. Buyer pays postage. The seller credits in three to five business days and the card issuer in five to ten more.
The window, what it covers, and the four steps that claim it.
The Horsewood refund window and where it starts
One paragraph, and then the mechanics. The start date is the only part people get wrong, so it is first.
Sixty days, running from the date of purchase, unless the seller’s page prints a longer window on the day the order is placed. Where the seller prints a longer window, the longer one applies to that order.
The start date is the purchase date and not the dispatch or delivery date. A purchase happens before a dispatch, so purchase plus sixty days ends earlier than dispatch plus sixty days. The earlier deadline is the one a buyer can rely on, and counting from it means a claim can never be late.
What is refunded on a Horsewood order and what is not
Refunded
- The purchase price of the bottles, at any tier
- Bottles that have been opened and used
- Empty bottles, which the seller’s own wording asks to be returned
- An order returned inside the sixty days for any reason at all
Not refunded
- Return postage, which is the buyer’s cost
- An order where the claim is made after day 60
- A bottle bought from a marketplace or any third party
- The three digital bonuses, which are digital and cannot be returned
- A parcel sent without tracking that cannot be shown to have arrived
Digital bonuses do not affect the refund on the bottles. A six-bottle order returned inside the window is refunded on the bottles whether or not the three files have been downloaded.
How to claim a Horsewood refund, step by step
Call the order desk with your order ID
+1 (641) 711-1414, or email [email protected]. The order ID is in the order email. Calling first means the return is expected when it arrives.
Post the remaining bottles to the returns address
1700 Broadway, Floor 28, New York, NY 10019, USA. Put your full name, the email on the order and the order ID inside the parcel. Buyer pays postage; use a tracked service.
The seller credits within 3 to 5 business days of receipt
That clock starts when the parcel arrives, not when it is posted, which is the practical reason for tracking.
The card issuer posts it within a further 5 to 10 days
Two separate clocks. A refund issued and not yet visible on a statement is normal inside that period.
Allow roughly three weeks end to end once the parcel is in the post. Starting a claim on day 59 leaves no margin for a postal delay, and the deadline is the claim rather than the delivery of the return.
Cancelling or changing a Horsewood order
An order can be cancelled or its address changed before dispatch, and both go to the order desk on +1 (641) 711-1414. After dispatch the order becomes a return and follows the four steps above.
This website is not the order desk and cannot cancel, change or refund anything. The address [email protected] is staffed Mon–Fri 9:00am–5:00pm ET for corrections to these pages, privacy and press, and it has no access to order records at all. A cancellation sent there does not reach anybody who can act on it.
| Stage | What is possible | Who |
|---|---|---|
| Before dispatch | Cancel, or change the delivery address | Order desk, +1 (641) 711-1414 |
| After dispatch, inside 60 days | Return for a refund | Order desk, +1 (641) 711-1414 |
| After day 60 | Nothing under this policy | The seller’s own discretion |
| Any time | A correction to these pages | Horsewoodcare, [email protected] |
What this Horsewood policy covers
This policy describes the refund terms attached to orders placed through the official checkout this website links to. Horsewoodcare is a licensed United States retail desk for Horsewood; the refund is processed by the seller that issued the order ID.
It does not cover bottles bought from a marketplace, an auction listing or any third party. Those sellers set their own terms and there is no order ID for this route to look up. The where-to-buy page explains why the channel and the guarantee are the same question.
Order Horsewood through the official checkout
One payment, no subscription, and sixty days from the day you buy to change your mind.
$49 to $79 a bottle · 60 days from purchase to change your mind
Buy Horsewood On The Official WebsiteOne payment, no subscription · 60-day money-back guarantee · lot HOR-26/HO-8034 · order desk +1 (641) 711-1414